General conditions

Shipping & delivery conditions

Delivery, prices and transport

1.1. All prices for the items offered include VAT and shipping costs.
The buyer is obliged to accept the purchased goods at the time they are delivered, or at the time they are made available in accordance with the agreement. If the buyer refuses to take delivery or is negligent in providing information or instructions necessary for the delivery, the goods will be stored at the buyer’s risk. The buyer will then pay all additional costs, which are in any case due for storage. If multiple items are ordered, the shipping costs will be calculated based on the weight.

1.2 Prices and delivery of an order placed are 30 days valid. If the customer pays after this 30-day period, the prices and delivery date will be used from the date Niels Janssen receives the payment.

1.3 The risk during the transport of the items ordered by the customer is for Niels Janssen, but the customer is obliged to check the goods on arrival. (see 7.1) The ownership of products only transfers when the amount owed to Niels Janssen has been paid. The risk of the products after delivery is for the buyer. The risk of any return of the items is for the customer.

Payment conditions

2.1 The customer pays the amount stated on the invoice, stating the invoice number. Payment must be made within 14 days of the order date of the product. After 30
days late the prices and delivery expire.


3.1 Any delivery times specified by Niels Janssen are indicative. Late delivery does not entitle you to compensation, nor the right to cancel your order or the agreement, unless the delay in delivery is such that you cannot reasonably be expected to maintain the agreement. You are then entitled to cancel the order or to dissolve the agreement insofar as necessary.

3.2 The items mentioned in the delivery time will be shipped the moment Niels Janssen has received the payment from the customer.

Approval period

4.1 The customer is entitled to dissolve the purchase agreement with Niels Janssen within 7 days after delivery of the order. The customer must report accurately and in detail in writing to Niels Janssen his/her complaints about the delivered goods. 5.3 Return of delivered products can only take place after approval by Niels Janssen, whereby he has the right to give instructions with regard to the method of shipment.

5.4 Complaints can be addressed to:
Niels Janssen,
Spijkermakersstraat 124-126
2512 ET  The Hague
The Netherlands

Tel.: +31 (0) 6 15 387 456

Return Policy

6.1 Niels Janssen takes every care in producing and shipping his products. If for any reason the customer is not completely satisfied with the delivered product, the customer can return the product(s).
Janssen in writing (by e-mail) within the aforementioned period and to return the order undamaged and complete to Niels Janssen in accordance with the instructions received. The amount involved in the transaction will be refunded upon receipt of the returned order. Shipping costs are non-refundable and are therefore paid by the customer. Shipping risks of a return shipment are for the account of the customer.

6.2 Niels Janssen reserves the right to refuse to return the amount to be credited if the product is damaged.

Warranties and complaints

5.1 The customer must report visible defects or damage within 24 hours immediately upon delivery.

5.2 Within 10 days of receipt of the products – and immediately in the event of defects in the product return within 7 days for an exchange. To this end, contact must be made in advance by e-mail and the return must be made in accordance with the instructions provided by Niels Janssen. In case of damage, the right to a refund lapses; shipping and handling costs are the responsibility of the customer.

Applicability of these terms and conditions

7.1 By ordering, the customer agrees to the General Terms and Conditions of Niels Janssen. Niels Janssen has the right to change the General Terms and Conditions after the expiry of the term. Niels Janssen cannot take any responsibility for any textual errors.

7.2 Purchase agreement. The purchase agreement between Niels Janssen and the customer is concluded as follows: The customer places an order in the store. If the product is in stock, the customer will receive the invoice by e-mail. The customer pays this within the set payment term. At this moment the purchase agreement is a fact.

7.3 Any errors in the order must be reported to Niels Janssen within 24 hours of receipt of the order.

8.1 Niels Janssen owns and retains all intellectual property rights to the product. Without written permission from Niels Janssen it is not permitted to make reproductions of the product or to have these distributed in any form whatsoever.


9.1 The personal data provided by the customer to Niels Janssen will be stored

Offers and agreements

7.2 All offers made by Niels Janssen on the website are without obligation, until the conclusion of the in the customer base. These are used for concluding and executing the purchase agreement and managing the resulting relationships, the targeted execution of marketing and the fulfillment of legal obligations.

Niels Janssen
is the trade name of Niels Janssen.

Spijkermakersstraat 124-126
2512 ET The Hague

ING bank account NL38 INGB 0008141516
Chamber of Commerce 27 34 34 78
VAT number NL 001443170B37

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